Voluntary presence is an effort to help students with special needs in learning. In addition, mentoring activities carried out by volunteers are certainly not an easy task. Therefore, this study aims to examine various problems faced by volunteers in terms of cooperation with lecturers, attitudes of students with special needs, and voluntary readiness. This research was conducted using a qualitative approach, with a descriptive type of research. Respondents in this study were 5 volunteers in Universitas Lambung Mangkurat. Data collection techniques used were questionnaires with open questions. Data analysis was done through the process of data reduction, data presentation, drawing conclusions and verification. The results showed that: 1) in terms of cooperation with lecturers, the problems are not all lecturers prepared lecturing materials, the lecturers did not understand the different abilities of students with special need (SSN), 2) in terms of SSN, the problems are limited sign language skills and frequent changes, SSN does not want to be accompanied. 3) in terms of voluntary readiness, there is no determination of the number of volunteers accompanying SSN deaf, SSN assistance needs have not been identified so volunteers are confused, voluntary attachments with disability services have not been accounted for, and there are no restrictions on services that volunteers must do to SSN. Keywords—volunteers, a student with special needs (SSN), volunteer problem.