Abstract:
Effective communication is one of the basic pillars of activities for which
cooperation of people is inevitable. At the same time, it is also a significant issue discussed
in the context of managerial work, entrepreneurship, business, services, and many other
areas of economic environment. Neuro-Linguistic Programming (NLP) is a significant
attribute of improving the quality and effectiveness of communication. The NLP concept
explains seemingly autonomous behaviour as constructed behaviour created by the series of
consecutive stages which we often perceive as one action. By accepting the fact, that what
we experience comes from programmed sequences of thinking and behaviour, NLP
provides us with the knowledge and tools for discovering the structure of these
programmes. Based on the identification of the attributes of neurolinguistics programming
structure with the focus on communication and techniques of their implementation in
managerial work, the aim of the paper is to verify the methods, which enable to specify the
factors of assessing NLP in managerial work. The research was carried out on the sample of
124 managers, out of which 58 were women and 66 men. Based on the research results, two
original NLP methods were verified: NLPC - Neuro linguistic programming
communication and NLPT - Neuro linguistic programming techniques. By the means of a
factor analysis, the factors of Representational systems and Rapport were extracted within
the first methodology. Within the second methodology, the factors of Leading and Pacing
were extracted. In the paper, the researchers present the basic psychometric parameters of
both methodologies - eigenvalues, the percentage of explained variance, Cronbach’s alphas,
intercorrelations of factors. Both methodologies contribute to the operationalization of the
NLP issue. These methodologies can be used in managerial practice mainly in the area of
education and training of managers.
Key words: Manager, Neuro Linguistic Programming (NLP), Communication, NLPC
Methodology, NLPT Methodology, Representational Systems, Rapport, Pacing, Leading
