Abstract:
Purpose – This study aims (i) to analyze the readiness of zakat
management institutions in zakat digitalization and (ii) to analyze the
problems and solutions in managing zakat funds through digital
platforms.
Methodology – The study used two methods, called the interview
and the Delphi-ANP methods. The data used in this study were the
results of interviews with zakat managers (OPZ) in South
Kalimantan (BAZNAS and LAZNAS). Besides practitioners, it also
involved experts from various universities in South Kalimantan.
Findings – The results showed that most zakat institutions in
South Kalimantan, Most zakat institutions have a good
understanding and readiness to shift to digital platforms. Based on
the analysis of problems and solutions in using digital platforms in
zakat management, the study found alternative priority problems
and solutions for zakat institutions. The problems and solutions
covered human resources, IT, institution management and
socialization and communication, muzakki, society, government and
digitization. In particular, the main cluster of priority problems was
management, and the main cluster of priority solutions included
human resources.
