Abstract:
efficiently to achieve a construction that is categorized as successful. This is certainly related to the performance of the supervision process. If the performance of the consultant is good and satisfactory, it can be concluded that the construction work can also compete in terms of the right quality, time and cost in accordance with the planning. The research methods used are the analysis of the Customer Satisfaction Index (CSI) and Importance-Performance Analysis (IPA). The questionnaire where also checked in terms of the validity and reliability of the questionnaire. The CSI percentage value obtained shows a good results with the level of customer satisfaction is 89.00%, means very satisfied. IPA analysis is used to determine the results of the supervisory consultant’s performance priority analysis in accordance with the IPA analysis quadrant. The IPA’s quadrants will provide results whether the performance of this supervisory consultant needs to be maintained, the main priority for performance improvement, included in excessive-performance or exceeding expectations. In this research, the dominant factor of performance improvement according to the IPA results which showed that the factors are in quadran A (performance improvement top priority) are monitoring the time and work progress, supervision of the OSH implementation, the ability to analyze planning design, communication and coordination skills in construction project implementation activities, the ability to review and evaluate contraction work methods, and the ability to be present in the field of supervisory activities every single time.
The results of this research are in the form of determining the direction of the the strategy to improve the performance of supervisory consultant resources that are expected to provide input to the owner, in this case the Commitment Making Officer to determine sustainable improvement measures in the implementation of construction activities in the Sector of Water Resources in the following fiscal years.
In this research, the strategy of consultant performance improvement is the supervisory consultant needs to recruit personnel with required soft skills and also organized a training to improve their softskills. The purpose is to improve leadership ability, with the result that the soft skills training certificate can be attached in the file supervisory consultant offer as additional requirement. That certificate can add more value when the owner searching for new supervisory consultant in the future. Besides, the supervisory consultant needs to manage supervisory personnel well.
