Abstract:
Identifying the factors that influence wait times in healthcare facilities, such as the number of healthcare professionals, availability of facilities, queue management, and the severity of patient conditions. This study employs a literature review approach. The methods used in data source retrieval for this literature review include searching databases such as EBSCO, ProQuest, and Google Scholar. The data obtained consists of 20 different journals related to healthcare wait times. Factors affecting wait times for prescription services at hospital clinics include various aspects from the initial stage of prescription reception, accuracy in label assignment, to the complexity of compounding prescriptions. Additionally, poorly coordinated staff shift changes, limitations in facilities and infrastructure, and inadequate staff numbers and competencies also contribute to longer wait times.
