Antecedents and Consequences of Cyberloafing in Service Provider Industries: Industrial Revolution 4.0 and Society 5.0

Abstract

Cyberloafing is activity deviation at the workplace where employees intentionally avoid doing their job during working hours which results in a decrease in productivity. Particularly in the context of this study, cyberloafing activity is using the Internet while working. Yet, studies on the antecedents and consequences of cyberloafing in the context of Industrial Revolution 4.0 and Society 5.0 have not been conducted. This research used a purposive convenient sampling of 280 employees in the business services branches in Indonesia, particularly the representative business service branches located in some cities and regencies, including Yogyakarta City, Sleman Regency, and Bantul Regency (Special Region of Yogyakarta) and its surroundings. The results show 3 antecedents of cyberloafing and 1 consequence of cyberloafing which influence each other. Furthermore, these findings have filled the gaps regarding the antecedents and consequences of cyberloafing in service provider industries in the context of Industrial Revolution 4.0 and Society 5.0. From the results of this research, it can be concluded that the five hypotheses proposed in this study are supported. The antecedents and consequences of cyberloafing have been tested and proven in this study as a contribution to science and technology.