Improving Task Performance through Virtual Team Communication

Abstract

Numerous studies have examined the increasing number of virtual team communication usage, especially during the Covid-19 pandemic. However, little research has been conducted on the factors affecting its effectiveness in improving task performance, seeing the virtual team's rapid development today. Therefore, this study examines the effect of direct and indirect employee preferences and organizational support on task performance through virtual teamwork communication. The research method used was a survey of 156 employees in the fields of education, telecommunications, transportation, and health in Banjarmasin city, who work from home, interact with colleagues who also work from home, and with colleagues who work in the office. The analysis was carried out using path analysis. The results showed that employee preferences and organizational support directly affected task performance. Virtual team communication can mediate the influence of employee preferences and organizational support on task performance. The research implies that virtual team communication that runs well can improve work performance. Therefore, it requires collaborative support, both from individuals and the organization.