(Jurnal) Analysis of Community Satisfaction Index On PT Adaro Indonesia's 5 CSR Programs In 2019

Abstract

CSI (COMMUNITY SATISFACTION INDEX) measurement is one of the instruments that measuring level of service performance in the community. This instrument provides an opportunity for the community to be involved in the assessment of Performance FiveFieldfrom PT Adaro Indonesia's CSR objectively periodically as the basis for further planning. The purpose of this study is to analyze the community satisfaction index (CSI) in the CSR program of PT Adaro Indonesia in 2019. This type of research is survey through a cross-sectional approach. The population in this study was drawn from the beneficiaries of PT Adaro Indonesia's CSR program in 2019. The sample is the beneficiaries of PT Adaro Indonesia's CSR program which is consist of 5 fields, 26 clusters / programs, 907 respondents. CSI in 5 field of CSR, namely economy, education, health, socio-culture and the environment with the category satisfied (82.5). CSI the economic sector with the category satisfied (82.5), education with the category satisfied (83.84), the health sector with the category satisfied (79.4) socio-cultural field by category very satisfied (90.6), the environmental field with the category satisfied (81.9), there is an increase in CSI 5 in PT Adaro's CSR sector compared to 2014, 2018 and 2019. Suggestion, companies can maintain and improve the CSI so that will be better in the following year by increasing socialization and dissemination of information on CSR programs in the community