Abstract:
Today's Era of modern globalization is full of challenges and opportunities, the Government should be able to provide effective and efficient services so as to increase competitiveness in the nation's economy. The research approach used is a qualitative approach. This approach is used to be able to see, know and describe the actual state in detail and actual. The data analysis techniques in this study use interactive models, with four interfacing process stages, namely data collection, presentation and, data reduction and conclusion withdrawal. The conclusion of this research shows that there are several factors that can drive the success of the implementation of the licensing service system to be integrated into the city of Muara Teweh Central Kalimantan province, namely communication factors apparatus and the source factor Apparatus that even though the agency does not have operational standards of service.
