| dc.creator |
Syahruddin, Syahruddin |
|
| dc.date.accessioned |
2020-06-15T04:05:15Z |
|
| dc.date.available |
2020-06-15T04:05:15Z |
|
| dc.identifier |
http://eprints.ulm.ac.id/8976/1/The_Government_Reform_on_Healthcare_Facilities.pdf |
|
| dc.identifier |
Syahruddin, Syahruddin THE GOVERNMENT REFORM ON HEALTHCARE FACILITIES FROM THE STANDPOINT OF SERVICE QUALITY PERFORMANCE. The Government Reform on Healthcare Facilities From The Standpoint of Service Quality Performance, 12 (1). ISSN ISSN: 1309-8055 |
|
| dc.identifier.uri |
https://repo-dosen.ulm.ac.id//handle/123456789/14047 |
|
| dc.description |
The Indonesian government reforms in healthcare shift the management philosophy of healthcare
from sellers’ market to consumers’ demand that providing high-quality service and achieving a
patient’s satisfaction become critical issues. Currently, service quality performance (SERVPERF)
has been gaining popularity for measuring patient satisfaction instead of the classic SERVQUAL due
to the critics that one cannot examine customer expectations, but only the level of quality of the
received and realised service. The main objective of this research is to examine the effect of the
service quality on the entire satisfaction of outpatients toward radiology facilities in public hospitals
of South Kalimantan province, Indonesia. The primary data consisted of 360 outpatients serving as
respondents and the relationship among constructs are analysed using partial least square (PLS). The
developed model was validated by identifying service quality performance of the respective
healthcare and rating the domain demanding the executive endeavour to improve. The results denoted
that the dimensions of SERVPERF are accurate in the south east Asian country of Indonesia.
Reliability, tangibility, assurance, empathy and responsiveness were rated as preferences,
respectively. Since the highest form of satisfaction is displayed in the form of patients’ loyalty, the
scheme of applying service quality betterment to preserve patient trustworthiness then relies on the
degree of patient contentment. This phenomenon suggests that the assessment of patient preferences
would embrace the standing point of patients’ satisfaction with healthcare providers.
Key Words: Patient satisfaction, Service Quality Performance (SERVPERF), Radiology healthcare
facilities |
|
| dc.format |
text |
|
| dc.publisher |
INTERNATIONAL JOURNAL OF ECONOMICS AND FINANCE STUDIES |
|
| dc.relation |
http://www.sobiad.org/eJOURNALS/journal_IJEF/2020_no_1_2.htm |
|
| dc.relation |
http://eprints.ulm.ac.id/8976/ |
|
| dc.subject |
L Education (General) |
|
| dc.title |
THE GOVERNMENT REFORM ON HEALTHCARE FACILITIES FROM THE
STANDPOINT OF SERVICE QUALITY PERFORMANCE |
|
| dc.type |
Article |
|
| dc.type |
PeerReviewed |
|